{"id":6156,"date":"2022-07-20T13:28:53","date_gmt":"2022-07-20T11:28:53","guid":{"rendered":"https:\/\/zora-hotel.com\/consumer-protection\/"},"modified":"2026-02-02T10:51:55","modified_gmt":"2026-02-02T08:51:55","slug":"consumer-protection","status":"publish","type":"page","link":"https:\/\/zora-hotel.com\/hu\/consumer-protection\/","title":{"rendered":"Consumer protection"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-207971&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-platinum&#8221; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;xs&#8221; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;900&#8243; css=&#8221;.vc_custom_1615543737567{border-left-width: 3px !important;}&#8221;][vc_custom_heading auto_text=&#8221;yes&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h1&#8243; text_weight=&#8221;700&#8243;][\/vc_custom_heading][vc_column_text uncode_shortcode_id=&#8221;177560&#8243;]In accordance with the regulations on the hospitality industry and consumer protection, below you can find information on how to submit as well as a written complaint form.<\/p>\n<p><strong>NOTICE ON SUBMITTING A COMPLAINT <\/strong><\/p>\n<p>Dear guests, in accordance with the regulations on the hospitality and catering activity and consumer protection, we hereby inform you that you can file a written complaint regarding the quality of the service provided as follows:<\/p>\n<ul>\n<li>personally at the hotel reception desk where you will be given a confirmation that the complaint has been received<\/li>\n<li>by mail sent to: Primo\u0161ten hoteli d.o.o., Radu\u010da 11, 22202 Primo\u0161ten<\/li>\n<li>by sending it to the e-mail address: <a href=\"mailto:hotel-zora@zora-hotel.com\">hotel-zora@zora-hotel.com<\/a><\/li>\n<\/ul>\n<p>We will send you an answer to your complaint in writing 15 days from the date of receiving the complaint at the latest.[\/vc_column_text][vc_button button_color=&#8221;color-oxford&#8221; border_width=&#8221;0&#8243; icon_position=&#8221;right&#8221; link=&#8221;url:https%3A%2F%2Fzora-hotel.com%2Fwp-content%2Fuploads%2F2022%2F07%2FWritten-objection.pdf|target:_blank&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;121795&#8243; icon=&#8221;fa fa-download3&#8243;]Written objection file[\/vc_button][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;3&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; back_color=&#8221;color-207971&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;color-platinum&#8221; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/pages\/6156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/comments?post=6156"}],"version-history":[{"count":1,"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/pages\/6156\/revisions"}],"predecessor-version":[{"id":6789,"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/pages\/6156\/revisions\/6789"}],"wp:attachment":[{"href":"https:\/\/zora-hotel.com\/hu\/wp-json\/wp\/v2\/media?parent=6156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}